Poota troubles, help!!!!!

[matt]

Right in simple terms, when ever i try and open any microsoft word document either new or saved in my computer it decides it is going to shut down the whole system and restart!!!!!
It will not open at all!!  I have tried Uninstalling Microsoft office and then re-installing it but no change. Any help appreciated but in idiot form please as i aint to good on these things.

[tabetha]

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[RST-Steve]

Yep, Chris is your man!

[Adrian]

What version of Word are you using?

Have you installed any updates from Micro$oft recently?

have you installed anything new recently hardware/software?

Any documents been emailed to you that you may have opened?

Anything else weird going on with your system?

[matt]

Right Adrian,

1. Microsoft Office, student and teacher Edition 2003 (contains Word 2003)
2. i normally ignore the update pop ups but sometimes the computer does it automatically on shut down.
3.No
4.No documents although i did send an E-mail which apparently bounced! Thats the last time Word worked properly. The reply did seem a little odd!
5.Not a sausage.

[cozmeister]

Matt,

When you open the document, are you using 'File -> Open' and choosing your document, or are you opening them directly from My Documents (or somewhere else)?  The two actions are executed completely differently, but give you the same result.  If one works fine and the other doesn't, that's a good place to start working from.

Even though it sounds unrelated, Word can get pretty snotty about poorly installed/corrupt printer drivers - Word assesses page dimensions and printer capabilities when it starts, and could be getting confused.

When your computer restarts, it actually displays a message - the problem with Windows XP is, Microsoft thought they'd be clever and restart the computer when it crashes instead of stopping and letting the user see important crash information.

What I need you to do is disable that option: right click on My computer, and then click on Properties.  Click on the Advanced tab -> Startup and Recovery Settings -> untick Automatically reboot.  Click OK, and if it wants to restart, click on 'Yes'.  When it starts up again, try and crash Word again.  Just the same as you have been.  When it crashes you should get a blue screen with 'STOP' in white letters.  Near the bottom of the screen, it'll tell you the name of the driver or program that crashed the computer.

Programs that you start normally don't cause blue screens of death, it's normally a driver that those programs talk to that gets upset and causes the crash.

Does Excel behave the same way?

[tabetha]

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[matt]

I managed to sort it, i downloaded AVG anti virus and scanned the poota and now its working fine. Horray. I will still try that info chris as it looks useful.   

I would like to know how some one managed to attach the music file to Mike r's Sapphire thread in the Pics section of passion ford. every time you get to a certain page it plays the magic roundabout theme!!!!! 

I will see if i can find a link.

[RST-Steve]

lol, yeah please do! be interesting to see that!